Hi, I'm Jasmine!
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Hi, I'm Jasmine!
I'm a Creative Problem Solver & Operations Specialist
Feel free to explore my work and reach out—I'd love to connect!
Professional Summary
Operations and technology professional with 10+ years at Apple spanning fulfillment, data analysis, QA, asset management, and technical support. Founder of a consulting firm delivering web development and digital operations solutions to business clients. Skilled at working independently in remote environments, managing complex workflows, and building systems that reduce friction. Seeking a remote ops or tech-adjacent role where cross-functional experience and adaptability drive results.
My Experience
RCC Business Fulfillment Specialist (Current)
Apple Inc.
Nov 2016 - Present
Remote
- Managed and resolved escalated fulfillment issues, maintaining workflow accuracy across high-volume ordering operations
- Owned database record maintenance and documentation standards to support operational continuity across distributed teams
- Coordinated with cross-functional teams to standardize problem-solving approaches and reduce repeat escalations
Data Attribution Analyst (Rotation)
Apple Inc.
April 2025 - Oct 2025
Remote
- Analyzed large datasets to identify attribution patterns, surfacing insights that informed strategic business decisions
- Partnered with engineering teams to investigate and debug testing and feedback platform issues, ensuring data integrity across reporting pipelines
- Leveraged SQL and platform-specific query tools to extract relevant data, improving analytical accuracy and stakeholder reporting efficiency
QA Manual Tester (Rotation)
Apple Inc.
Jan 2023 - Jun 2023
Remote
- Executed test scripts, logged defects, and resolved issues identified throughout the testing process
- Tested functionality and compatibility of new programs and updates against existing applications to verify quality standards
- Pursued professional development in emerging testing tools and strategies to continuously improve QA processes
Asset Management Analyst (Rotation)
Apple Inc.
Jan 2021 - Jun 2021
Remote
- Collected data and created detailed spreadsheets to identify trends and develop revenue, profitability, and expense forecasts
- Investigated property ownership records and researched current contract details by reviewing digitized records
- Audited files and escalated compliance issues to the department manager, ensuring accuracy across asset documentation
Technical Expert
Apple Inc.
Feb 2014 - Jan 2020
Augusta, GA
- Diagnosed and resolved complex hardware and software issues for Apple devices, consistently exceeding quality and repair metrics
- Utilized ticketing systems to manage, document, and process support actions across all service phases
- Delivered specialized technical training to new team members, building team capability and operational consistency
Founder & Managing Director
Personal Assistant Plus LLC
Jan 2012 - Jun 2023
Augusta, GA
- Founded and scaled a consulting firm providing virtual assistance, project management, and web development services to business clients
- Architected and deployed responsive websites and content management systems, reducing client page load times through optimized CSS, JS, and image assets
- Monitored web analytics to identify UX trends and drive data-backed improvements to client digital properties
- Managed full project lifecycles in deadline-driven environments, integrating emerging technologies aligned to client business goals
Assistant Sales Manager
ADT
Mar 2009 - Feb 2012
Augusta, GA
- Assisted with new store pre-opening tasks including inventory management, staff training, and office setup
- Trained and led teams to consistently meet and surpass performance objectives
- Conducted new hire orientation sessions and coordinated on-the-job training programs to accelerate onboarding
- Compiled and distributed company information and onboarding materials to candidates and new staff
My music playlist
Jasmine's Vibes
R&B all day. Sade is my go-to for focus and vibes.
What I'm into
- Gardening
- Trying new recipes
- Riding my bike
AUGUSTA
GEORGIA
Available for remote work
How I work
I approach every project with curiosity, structure, and a problem-solving mindset. Here's how I typically work:
01 Understand the Problem
I start by deeply understanding the challenge, asking questions, and gathering context. I believe clear problem definition leads to better solutions.
Core Strengths
Problem Solver
I break down complex challenges into actionable steps and find creative solutions that work.
Fast Learner
I quickly adapt to new tools, technologies, and workflows—always ready to learn what's needed.
Process Optimizer
I identify inefficiencies, implement systems that scale, and create workflows that save time.
Detail-Oriented
I catch what others miss, ensuring quality and accuracy in everything I deliver.
Recent Projects
CRM System
Custom CRM platform for consultants to manage clients, track projects, and automate workflows.
Tax Portal CRM
Full-featured tax management system with client portals, document uploads, and automations.
Construction Brand Kit
Complete brand identity and responsive website for a construction company, from logo to launch.
Skills
Technical
Tools & Platforms
Operations
Data & Analytics
Business
Certifications
Apple Certified Support Professional
(ACSP)
Apple Certified Portable Technician
(ACPT)
Let's Connect
I'd love to hear from you. Reach out via email or phone.