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HIRE JASMINE
Vision • Innovation • Excellence
Jasmine

Results-Driven IT Professional

Project Manager • Front-End Developer • Technical Expert

Dedicated professional with a strong project management, client support, and technical background seeking a full-time opportunity to leverage exceptional interpersonal, time management, and problem-solving skills.

Professional Summary

Results-driven IT professional with extensive experience in application support, data analysis, and front-end development. Proficient in resolving software-related issues and ensuring timely resolution of help desk tickets. Demonstrates a strong commitment to maintaining seamless functionality and delivering efficient solutions. Highly organized and capable of handling diverse IT tasks with diligence. Committed to fostering relationships, nurturing partnerships, and elevating businesses through innovative solutions and a results-driven mindset. Adept at delivering high-quality results, streamlining processes, and driving efficiency in fast-paced environments.

Core Competencies

Diverse skill set spanning technical expertise, project leadership,
and strategic problem-solving.

🎯

Project Management

Led teams of 25+ members, managed complex projects from procurement to commission, developed comprehensive plans with clear timelines and budgets.

💻

Front-End Development

Produced websites compatible with multiple browsers, designed layouts meeting usability requirements, recommended new technology integration aligned to business goals.

🔧

Technical Support

Apple Technical Expert with extensive IT support experience, skilled in diagnostics, troubleshooting, and providing essential IT support for desktops, laptops, and devices.

📊

Data Analysis

SQL proficiency, Excel mastery, Quip expertise. Strong investigative skills with detail-oriented critical thinking for debugging platforms and analyzing trends.

🤝

Communication & Collaboration

Expert communicator managing 40+ customer interactions daily, building strong relationships, and collaborating seamlessly across diverse work streams.

⚡

QA & Testing

Led test-driven development, functional integration and regression testing initiatives, executed test scripts, and resolved issues in testing processes.

Professional Experience

A proven track record of excellence across multiple Apple roles and entrepreneurial ventures

10+ Years Experience
40+ Daily Client Interactions
25+ Team Members Led
100% Commitment
April 2025 - October 2025
Apple Inc. • Remote
Data Attribution Analyst
CAREER EXPERIENCE
  • Investigated and debugged testing and feedback platforms in partnership with engineering teams
  • Identified operational optimization opportunities and suggested improvements
  • Demonstrated strong investigative skills and natural curiosity to solve complex technical challenges
  • Applied detail-oriented and critical thinking skills when approaching problems
  • Collaborated seamlessly with team members across diverse work streams
  • Utilized basic SQL ability with awareness of different queries to get relevant information
  • Modified provided queries for desired DSID, Date, and other conditional parameters
  • Accessed and input data into Quip tiles with custom filter views
  • Demonstrated flexibility with work and alternative tasks assigned
January 2023 - June 2023
Apple Inc. • Cupertino, CA
QA Manual Tester
CAREER EXPERIENCE
  • Executed test scripts, logged defects, and worked to resolve issues noted in testing process
  • Pursued professional development opportunities to learn new testing tools and test strategies
  • Led test-driven development, functional integration, and regression testing initiatives to determine effectiveness of internal software
  • Tested functional and compatibility of new programs or updates in comparison to existing applications
  • Advised developers on problems with databases, performance, and other issues
  • Skilled at working independently and collaboratively in a team environment
January 2021 - June 2021
Apple Inc. • Remote
Asset Management Analyst
CAREER EXPERIENCE
  • Collected data and created detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts
  • Investigated property owners and researched current contract details by reviewing digitized records
  • Audited files and reported any issues requiring follow-up to the department manager
  • Assisted with administrative projects for team members from the Asset Management Real Estate and Development Department to promote optimal efficiency
  • Abided by specific objectives and statements from contracts and statements of work, contract deliverables, and outcome metrics
  • Created and maintained precise and accurate models, charts, and reports
January 2020 - Current
Apple Inc. • Remote
RCC Business Fulfillment
  • Collaborate with various technical and business teams, showcasing proficient aptitude to communicate clearly and offer actionable insights
  • Maintained smooth back-office functions to promote efficient business operations
  • Provided essential IT support to desktops, laptops, and devices for office users
  • Utilize skill and initiative to solve complex business problems and contribute to the success of both Apple and its customers
  • Build and maintain strong customer relationships to ensure consistent satisfaction and trust
  • Managed over 40 customer interactions per day
February 2014 - January 2020
Apple Inc. • Augusta, GA
Technical Expert
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Used ticketing systems to manage and process support actions and requests
  • Documented support interactions for future reference
  • Provided specialized training to team members and new staff
  • Performed complex mechanical alignments and calibration of equipment to quality standards
  • Maintained detailed documentation through all phases of repairs, testing, and analysis to enhance organizational productivity
  • Identified and solved technical issues with various diagnostics tools and by actively listening, personal expertise, and probing questions
January 2012 - June 2023
Personal Assistant Plus LLC • Augusta, GA
Front-End Developer • Business Consultant • Project Manager
  • Front-End Development: Produced websites compatible with multiple browsers, designed and updated layouts to meet usability and performance requirements, worked cooperatively with client services, sales, and design team in deadline-driven environment
  • Project Management: Led team of 25 members while providing exceptional operational support, developed and initiated projects, managed costs, and monitored performance
  • Planned, designed, and scheduled phases for large projects
  • Sourced, vetted, and managed vendors needed to accomplish project goals
  • Managed projects from procurement to commission
  • Negotiated and managed third-party contracts related to project deliverables
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects
  • Business Consulting: Made recommendations for new technology integration based on suitability and alignment to business goals
  • Skilled at reviewing and pre-screening applicants, setting up employer interviews, and preparing contracts
  • Encouraged creative thinking, problem-solving, and empowerment as part of the management group to improve morale and teamwork
  • Achieved team goals through formalized training plans, coaching, and performance management

Education & Technical Proficiencies

Continuous learning and diverse technical capabilities

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Education

GED - Augusta Technical College, Augusta, GA

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Core Skills

Communication Skills • Time Management • Analytical • Adaptability • Meticulously Detailed • Client Focused

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Professional Strengths

Project Planning • Highly Organized • Self Motivated • Team Collaboration • Project Management • Innovative • Tech Savvy

🛠️

Technical Tools

Microsoft Office Suite • Business Management Software • QA Testing • File Systems Oversight • SQL • Excel • Quip

📋

Business Operations

Project Collaboration • Back Office Management • Correspondence Management • Effective Communication

✅

Quality & Process

QA Testing • Process Optimization • System Performance Enhancement • Documentation Excellence

Let's Connect

Ready to bring dedication, expertise, and results to your team

Send Me an Email View Portfolio